Ten Virtues is predicated on quality and we offer a lifetime warranty on craftsmanship. Should you experience any defects in craftsmanship or breakage due to manufacture defects, you are entitled to a one-time repair or replacement, free of charge. Please feel free to contact us here in the unlikely event that you experience any issues: Submit a Request
Return and Refund Policy
If, for any reason, you are not completely satisfied with a purchase we invite you to to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
*all solid gold sales are final
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- Products were received in the last 14 days
- Products are unused and in original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced products may be refunded. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law. Only non-solid gold pieces can be returned. You can initiate your refund by contacting us here: Initiate Refund
You are responsible for the cost and risk of returning the products to us.
We cannot be held responsible for products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: https://tenvirtues.co/pages/contact
700 W 9th Street, Los Angeles, CA 90015